RETURNS/RMA MANAGEMENT

Products can only be returned for manufacturing defects following a detailed communication and written authorization from AUTOMATION-SHOP.

To access Technical Assistance services, it is necessary to contact CustomerCare (via the form on the website or by e-mail at supporto@automation-shop.com ), providing the following information:

• Sales code
• Manufacturer P/N
• Internal code
• Serial Number (if present)
• Purchase date
• Order number
• Detailed description of the problem

Our technicians will interact with the requester by e-mail to precisely identify the issue and offer the customer the best solution. To optimize the technical intervention, the customer may be asked to provide photos/videos of the reported issue.

If the problem cannot be resolved, the customer will be asked to return the product to AUTOMATION-SHOP. After receiving the product, AUTOMATION-SHOP's assistance will carry out all the necessary checks to assess the product's condition. The product will be repaired (where possible) or, alternatively, it will be replaced if still under warranty.

DOA: (DEAD ON ARRIVAL)

If the product is damaged and non-functional upon opening the package, it will be replaced with a new product. In this case, it is necessary to verify that the report arrives within 7 business days of the customer's receipt of the product.

The defective product must still be returned to AUTOMATION-SHOP for problem identification/resolution.

In all return cases, it is mandatory to use the original packaging which must be shipped inside an additional protective outer box.

The AUTOMATION-SHOP Technical Assistance policy requires that the product be shipped at the customer's expense to the following address:

SARC ITALIA SRL Divisione AUTOMATION-SHOP
C/A UFFICIO TECNICO
STRADA ALBARETO 503
41122 MODENA (MO) - ITALIA

The shipping costs to the Customer after the product has been repaired or replaced are borne by the   AUTOMATION-SHOP Technical Assistance department.